Legislation, Policies, Procedures & Privacy

LEGISLATION

As an RTO, The Centre for U is required to adhere to legislation designed to uphold the integrity of nationally recognised training. We adhere to the following legislation, regulations and frameworks to ensure your rights are protected and you experience a safe, fair and equitable service.

Education & Training

• Education and Training Reform Act 2006 (Vic)
• Education and Training Reform Amendment (Skills) Act 2010 (Vic)
• Education and Training Reform Regulations 2017 (Vic)
• Student Identifiers Act 2014 (Cth).

Privacy & Data

• Privacy Act 1988 (Cth)
• The Australian Privacy Principles (Cth)
• Copyright Act 1968 (Cth)
• National VET Data Policy (Cth)

Health & Safety

Occupational Health and Safety Act 2004 (Vic)

Equal Opportunity & Fair Work

• Equal Opportunity Act 2010 (Vic) and
• Age Discrimination Act 2004 (Cth)
• Disability Discrimination Act 1992 (Cth)
• Racial Discrimination Act 1975 (Cth)
• Sex Discrimination Act 1984 (Cth)
• Australian Human Rights Commission Act 1986 (Cth)
• Fair Work Act 2009 (Cth)

Quality Standards for RTOs

• Australian Quality Training Framework (AQTF) – Essential Conditions and Standards for Continuing Registration
• VRQA Guidelines for VET Providers

The Centre for U adhere to relevant legislation to ensure your rights are protected and you experience a safe, fair and equitable service.

OUR POLICIES AND PROCEDURES

As an RTO, we are required to have a set of policies and procedures which we abide by and communicate to our students. This helps us maintain a consistent quality standard. These policies and procedures are available on our website and summarised in the Student Handbook.

PRIVACY

The Centre for U protects the privacy and confidentiality of its students. Information is collected and stored in accordance with the Privacy Act 1988 and the Australian Privacy Principles. We will not give out your information to any person or agency without your permission unless required by law.

How We Use Your Information

As an RTO, we are required by law to provide your personal information (enrolment details, demographics, unit outcomes and USI) to the VRQA, the Victorian Department of Jobs, Skills, Industry and Regions, and NCVER. It is used for administration, regulation, statistical reporting, audit, research and to populate your USI transcript. NCVER may share it with Commonwealth and state training authorities and researchers under the National VET Data Policy.

Sensitive Information

We may collect sensitive information such as disability, illness or health details where you share them so we can provide support or a reasonable adjustment. Some systems are provided by third parties, and your data may be stored on servers outside Australia — we take reasonable steps to ensure those providers comply with the Australian Privacy Principles.

Marketing Communications

By enrolling you consent to us contacting you via text or email in relation to your enrolment. We may contact you to confirm details or if any changes arise. We will also ask you during your enrolment if you agree to us contacting you about other services and programs you may be interested in. You can opt out of marketing communications when you enrol, or by calling 1800 270 875, emailing hello@centreforu.com.au, or using the unsubscribe link in our newsletters.

Record Keeping

We keep your assessment records and results for the periods required by the VRQA — including student records of attainment for nationally recognised units of competency for 30 years — so we can reissue your certification if needed. Completed assessment work and evidence is kept for at least 2 years after the assessment decision.

If you are concerned about how we have handled your personal information, contact us first to discuss. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner on 1300 363 992 or at oaic.gov.au, or use the complaints process in this handbook.

Access to Your Records

You have the right to access your own records at no cost, at any time, by asking us in writing. You can view some training records through the Student Portal (access provided on enrolment confirmation). To request anything else, or to correct or update your details, write to hello@centreforu.com.au or call 1800 270 875.

Image Release Consent

When you enrol in a course, you will be asked whether you agree to our Image Release Consent. Where consent is given, The Centre for U may use images of you taken during the course for news or promotion on webpages, social media, TV, radio and trade or other journals. The Centre for U accepts no responsibility or liability for where an image may end up once released or published.