Code of Conduct
It is important that you read the following information before you submit your application for enrolment/booking into a course or support service at The Centre for U.
Participants attending the Centre for U have certain rights and responsibilities and must abide by our student rules and the code of conduct.
When you agree to attend The Centre for U for training or support services you are agreeing to abide by these rules.
Following sets out the rights and responsibilities of both parties listed above.
Rights of Students/Participants
Students/Participants enrolled in a course of study or support service at The Centre for U have the right to:
- Training, assessment and support services that meet their needs
- Clear and accurate information concerning the training course and assessment requirements
- Learn in a supportive, healthy and safe environment
- A learning environment free from harassment, discrimination and/or victimisation
- Be treated fairly and with respect
- Access support to facilitate participation
- A fair and equitable complaints and appeals process
- Access their own records at no cost and at any time, when requested in writing
Responsibilities of Students/Participants
It is the responsibility of students/participants attending The Centre for U to:
- Commit to the training course/support service by attending class and proactively participating in learning
- Undertake training with professionalism and integrity
- Complete learning activities and assessment tasks and as required
- Inform the Centre administration if you cannot attend a class or service
- Adhere to the Centre’s policies and procedures
- Treat The Centre for U employees and other students with respect and dignity
- Treat The Centre for U facilities and equipment with respect
- Not be under the influence of drugs and/or alcohol while training
- Adhere to safety policies and procedures at all times
- Inform administration if personal details change
- Private and confidential record keeping, inline with the Privacy Act 1988
Responsibilities of The Centre for U
The Centre has a responsibility to:
- Comply with all laws relevant to its operations
- Provide high quality and best practise training and assessment to students
- Provide courses and services that are ‘in-demand’ and meet industry needs
- Provide training and assessment services at no cost to unemployed ETU members
- Employ staff who are suitably qualified and knowledgeable in the area of study/field
- Provide students/participants with constructive feedback and on-going progress
- Provide a supportive and safe environment
- Provide students with support services to assist successful completion of training
- Provide accurate and timely certification and records for students post successful completion
- Collect feedback from students and apply continuous improvement strategies
- Treat all students fairly by applying best practise access and equity principles.
- Operate with professionalism, integrity and to the highest standards