Supporting Others in Times of Crisis - The Centre For U

Supporting Others in Times of Crisis

How to help when you find yourself in a counselling role as a result of conversations or requests for support

Hunterlink’s Brief Intervention Webinar

The workshop will give you practical skills for responding to distressed individuals on the spot, ensure they are okay in the moment and know where to refer for ongoing support. Learning how to respond appropriately in a time of uncertainty and crisis, can positively affect outcomes for the individuals involved. We teach you how to do this, all while maintaining healthy boundaries and self-care.

This service is free to ETU members, their families, and all Victorian union members.


If there are no dates available you can call us on 1800 270 875 or send us an enquiry.

Available Dates

BOOK ONLINE   OR CALL 1800 270 875

Duration: 1 hour

Location: Online

Course Description

  • The difference between mental health and mental illness
  • The signs someone may be struggling
  • Starting the conversation – how to ask someone if they are okay, what to say and what not to say to someone who is struggling
  • What they might disclose
  • How to deal with suicidal thought disclosure
  • Connect – how to connect to people’s stories of pain and suffering by listening, acknowledging and validating their experiences
  • Emotions: the ability to be aware of our own and others emotions
  • Personal Agility: the ability to anticipate and respond rapidly to changing conditions
  • Influence: Using practical solution focused questions and language in a way that you are not giving advice but facilitating and empowering the individual to take their next best step.
  • Wellbeing: It is essential to focus on your own self-care and work/life balance to avoid burnout. This enables you to be able to connect to others’ stories.
  • Help improve self-care and resilience – how can you best support yourself and others. Increase and enhance your own wellbeing and that of the individual, this builds resilience
  • Feel more confident and certain in responding to the individual in need
  • Connect to the person, their pain and their unique story to enable the individual to feel safe and supported. As a result, trust and healing takes place
  • Empower individuals to discover their own solutions and their next best step. You will support positive mental health and wellbeing in the workplace
  • Know how to guide an individual towards access to appropriate external supports to assist their ongoing support needs

Eligibility – Support Services

To access Support Services for free, you must be:

  • A financial ETU member (includes suspended up to six (6) months)
  • An ETU member for more than three (3) months
  • A family member (of an eligible ETU member) who fits the definition
  • A member of a Victorian union

For more information read our Eligibility Policy

Training Provider