Student Handbook - The Centre For U

Student Handbook


Important Details



Other Policies and Procedures




Course Information

Assessment Information


Handbook Disclaimer

This Student Handbook contains information that is correct at the time of printing. Changes to legislation and/or The Centre for U policy may impact on the currency of information included. The Centre for U reserves the right to vary and update information without notice. You are advised to seek any changed information and/or updates from your Educator or by contacting The Centre for U.

This handbook has been prepared as a resource to assist students to understand their obligations and also, those of The Centre for U. Please carefully read through the information contained in this guide. All students need to read, understand, be familiar with, and follow the policies and procedures outlined in this Handbook.

Any queries can be directed to:

Level 3, 200 Arden Street North Melbourne VIC 3051

Phone: 1800 270 875


Registered Training Organisation (RTO) Details:

Provider No: 22719
Head Office
Level 3, 200 Arden Street North Melbourne VIC 3051

Phone: 1800 270 875




Congratulations on your choice to undertake training with The Centre for U.

The Centre for U is a Registered Training Organisation (RTO) offering industry-driven and in-demand training for ETU members and the wider electrical industry.

The Centre for U has been established by the Electrical Trades Union (ETU) in Victoria to contribute to the development of a skilled and productive electrical workforce in Victoria.


That one day, every electrical worker will be engaged in employment, bettering their lives and society.


We exist to skill and motivate unemployed electrical workers and support sustainable work through our training and awareness programs focused on demands of the electrical industry.


Level 3, 200 Arden Street is home to The Centre for U, a training facility that has been custom built to deliver quality training to ETU members and the broader electrical industry. On request, The Centre for U can provide training in regional Victoria.

The ETU has embarked on the establishment of The Centre for U to skill and motivate the electrical industry by supporting sustainable work through its training and awareness programs focused on demands of the electrical industry.

As an RTO, we deliver nationally recognised training in:

  • HLTAID009 Provide Cardiopulmonary Resuscitation
  • HLTAID011 Provide First Aid
  • UETDRRF004 Perform Rescue from a live LV Panel
  • TLIF0020 Safely Access the Rail Corridor
  • BSBWHS332X Apply infection prevention and control procedures to own work activities

In Australia, only RTOs can issue nationally recognised qualifications. Our RTO provider code is 22719.

We also deliver non-accredited training:

  • Construction Wiring (Initial and Refresher)
  • Registered Electrical Contracting (REC) Course
  • HSR Initial (and Refresher) OHS Training Course
  • Electricians Continuous Professional Development (CPD)
  • A Grade Refresher

Our courses are delivered by appropriately qualified and experienced educators and use a variety of delivery methods. We continue to review and assess our training and assessment delivery to ensure that it meets the needs of our students and the industry.


As an RTO, The Centre for U is required to adhere to legislation designed to uphold the integrity of nationally recognised training. This includes:

  • Education and Training Reform Act 2006
  • Education and Training Reform Amendment (Skills) Act 2010

Additionally, The Centre for U abides by a range of other legal requirements at a State and Commonwealth level as it affects your participation in education and training. This includes but is not limited to:

  • Anti-discrimination
  • Copyright
  • Equal Opportunity
  • Fair Work (including harassment and bullying)
  • Privacy and Personal Information Protection
  • Student Identifiers
  • Workplace Health and Safety

The Centre for U adhere to relevant legislation to ensure your rights are protected and you experience a safe, fair and equitable service.


The following Policies and Procedures underpin The Centre for U’s operations. Please contact administration for more information:

  • Enrolment
  • Attendance and Absenteeism
  • Assessment Appeals
  • Access and Equity
  • Student Complaints and Appeals
  • Marketing and Advertising
  • Code of Conduct – Students
  • Fees, Charges, Cancellations and Refunds
  • Privacy
  • Health and Safety
  • Certification
  • Student Support
  • Recognition of Prior Learning and Credit Transfer
  • Unique Student Identifier


The Centre for U supports the privacy and confidentiality of its students. Information is collected and stored in accordance with the Privacy Act 1988. Certain general, non-specific information such as location, sex, age and results may be passed on to agencies to inform future funding arrangements and/or statistical data gathering requirements.

We will not give out your information to any person or agency without your permission, unless we are required to do so by law.

The Centre for U complies with the Australian Privacy Principles which are outlined in Schedule 1 of the Privacy Act 1988.

Access to Your Records

If you wish to access your student information file, this can be done via the Student Portal. You will be given access to the Student Portal once your enrolment is confirmed. Alternatively, you can direct requests to access your records to our administrations team at


Students are required to enrol in courses online at The Centre for U website.

As part of the enrolment process, you are required to read and confirm that you have read and agreed to the terms in this Student Handbook.

There are several mandatory questions that you are required to answer in order to progress with the enrolment process which is part of government and regulatory reporting requirements.

Once your enrolment has been accepted by The Centre for U, you will receive an enrolment confirmation email.

Enrolment Dates

The Centre for U publish an up to date training calendar on the website.


You must meet and be competent in any pre-requisite requirements for a training course.

Students enrolled in the Rescue from a Live LV Panel (LVR) course must complete HLTAID001 Provide Cardiopulmonary Resuscitation prior to completing UETTDRRF06 Perform Rescue from a Live LV Panel.

If students have not completed HLTAID001 Provide Cardiopulmonary Resuscitation, they will be unable to complete UETTDRRF06 Perform Rescue from a Live LV Panel.

Students enrolling in BSBWHS332X Apply Infection Prevention and Control Procedures to own Work Activities must be currently working in the construction sector or about to commence work in the construction sector and hold a Certificate III trade qualification or higher.

Language Literacy and Numeracy (LLN)

You must demonstrate that you have the required level of LLN to successfully complete the course you are enrolled in. Therefore, we need you to complete a Pre-Training LLN assessment prior to commencing accredited courses.

If you do not meet the LLN requirement, the Educator will advice you that you have not yet at the required level to successfully complete the requirements of the course you are enrolling in and therefore cannot participate in training. The Educator will consult with you and may provide an appropriate referral to an external service.


Where pre-reading applies to a course, the steps are:

  • You register and are sent an LLN Pre-Training assessment to complete by a due date
  • We confirm you have achieved the level of LLN required for the course, accept your enrolment, and email your pre-reading. If you do not meet the LLN requirement, our Educator will call you to discuss your deficiencies and may provide a referral to an external support service.
  • You undertake the pre-reading remotely and submit any required work on the first day of training.

Unique Student Identifier (USI)

A USI is required by all Australians undertaking nationally recognised training. It allows students to link to a secure online record of all qualifications gained regardless of the training provider. This system was implemented by the Australian Government in 2015, so it will show student achievements from 1 January 2015 onwards.

As an RTO, The Centre for U cannot issue Qualifications or Statements of Attainment without a USI. Therefore, it is mandatory that you supply your USI upon enrolment.

If you do not have a USI, please visit for more information, and instructions on how to apply for one.

Image Release Consent

On enrolment you may choose to agree to our Image Release Consent. Where consent is given, The Centre for U may use images for news or promotion of The Centre for U training services on TV, radio or in newspapers, in trade and other journals or magazines and on websites and the internet. The Centre for U accepts no responsibility or liability for where the image may end up once released or published.

Support Services

The Centre for U may provide access to support services for students, including:

Learning Support Services:

  • One on one support
  • Reasonable adjustment
  • Hearing loop system fitted to each classroom
  • One-on-one support includes student’s ability to discuss their needs with the Educator after class and access to message Educators using the student portal for assistance/guidance

The Centre for U may refer you to external services where we don’t have the expertise in the classroom, including:

  • Reading and writing hotline
  • Translators/Interpreters – including access to a dictionary or interpreting device
  • Language, Literacy and Numeracy Programs
  • Foundation skills course at a TAFE or similar
  • Counselling and Financial Counselling
  • Drug and alcohol awareness sessions
  • Legal advice consultations
  • Workcover or personal injury claim advice
  • U-Turn Educational Program
  • Hearing health checks

A full list of support services can be found on our website.

Other Support Services

Lifeline: 13 11 14 or

Beyond Blue: 1300 22 4636 or

Salvation Army: 13 SALVOS (13 72 58) or

Domestic and Family Violence: 1800 RESPECT or


Information about fees and charges is documented on our website

A number of factors will determine how much your course will cost. This includes things like:

  • Which course you will study
  • Course duration
  • Study load and mode
  • Any credit that may be applied through credit transfer, recognition of prior learning and/or recognition of current competency

All fees are subject to change. Please contact The Centre for U if you have any questions related to course fees.

Course Fees – ETU Members

Fee Protection

The Centre for U will not accept payment of more than $1000 from each individual student prior to the commencement of the course.

Following course commencement, The Centre for U will not require a student to pay more than $1000 in advance for services not yet provided, either prior to course commencement or at any stage during their course.

Fee Protection

The Centre for U will not accept payment of more than $1000 from each individual student prior to the commencement of the course.

Following course commencement, The Centre for U will not require a student to pay more than $1000 in advance for services not yet provided, either prior to course commencement or at any stage during their course.

Payment Terms

Where course fees are $1,000 or less, The Centre for U will collect the full amount on enrolment.

Where course fees exceed $1,000, the Centre for U will establish a payment plan for the student ensuring that at any given time, the total amount required to be paid will not exceed $1000 for training services yet to be delivered.

Cancellations and Refunds

If a student withdraws from a course after commencement of the course, all tuition fees are non-refundable or transferrable.

If a student withdraws from a course 5 business days or more prior to the commencement of the course, a full refund is available.

If a student withdraws from a course less than 5 business days from the commencement date, a $70 cancellation fee will be applied.

Exemptions to the refunds policy may be applied for medical reasons or personal circumstances. Students will be required to apply in writing to the Chief Executive Officer and will be advised within 14 business days.

In the event that The Centre for U is unable to deliver the course in full, the applicant will be offered a full refund or the opportunity to transfer to a new course if one is scheduled.

Other Fees

Recognition of Prior Learning (RPL)

The Centre for U will charge a flat fee of $100 per unit for RPL. The course fee for the enrolled course/qualification will be adjusted accordingly.

Payment Options

Payment of course fees can be made to The Centre
for U via:

  • Credit card
  • Debit card

If you are experiencing financial difficulty, please contact The Centre for U as early as possible to discuss your options.


Once The Centre for U has confirmed your enrolment, you will be sent a welcome email that includes:

  • Details of your scheduled course
  • Venue details and course times
  • Pre-requisite requirements (if relevant)
  • LLN requirements
  • Access to any pre-reading that you need to complete before attending

Duration of Training

How long your course will take depends on a number of factors. Included are your own efforts and commitment to submitting assessments, your study load and how many units (if any) are eligible for credit transfer and/or recognition of previous experience and qualifications. Further, the level of the qualification/unit being undertaken will impact on course duration.

The Australian Qualifications Framework (AQF) summarises the criteria of different qualification levels and gives an indication of the complexity, depth of achievement, knowledge, skills and levels of autonomy required to achieve a qualification at that level.

Competency Based Training

The training you undertake is Competency Based Training (CBT) which is an approach to teaching that focuses on allowing students to demonstrate their ability to perform a task/s. CBT is used to develop skills and is typically based on a standard of performance expected in the workplace and industry.

CBT programs deliver qualifications that are made up of Units of Competency. Each unit defines performance criteria, and the required performance and knowledge to competently perform in the workplace. Assessment is based on the performance criteria within each Unit of Competency.

There is no grading or % in a CBT approach, students are either ‘’competent” or ‘’not yet competent”. Competency is determined by successful completion of all required assessment tasks.

In relation to The Centre for U accredited courses, below is the training required:

TLIF0020 Safely Access the Rail Corridor1 Day face-to-face
HLTAID009 Provide CPR1 Day face-to-face
UETDRRF004 Perform Rescue from a live LV Panel1 Day face-to-face
HLTAID011 Provide First Aid2 Days face-to-face
HLTAID009 Provide CPR2 Days face-to-face
UETDRRF004 Perform Rescue from a live LV Panel2 Days face-to-face
*Apply Infection Prevention and Control Procedures to Own Work Activities*
Pre-reading plus 4 hours face-to-face, or
Online learning plus 4 hours face-to-face
* this competency forms part of the Cross-Sector Infection Control Skill Set (BSBSS00095)

Please visit the Upskilling webpages for information on each course and the duration of delivery.

Recognition Processes

The Centre for U offer assessment processes that enable recognition of competencies currently held, regardless of how, when or where the learning occurred. These are detailed below:

  • Recognition of Prior Learning

Recognition of Prior Learning (RPL) is an assessment process that involves making a judgment on the skills and knowledge you have as a result of past study and/or experience.

The aim of RPL is to recognise your existing competencies without having to go through the complete processes of training and assessment. You will still need to provide evidence though, upon which your Educator can base their judgement. Evidence must be:

  • Authentic – it must be your own work
  • Sufficient – it must demonstrate competence over a period of time, that the competencies can be repeated, and the evidence must be enough so that the Educator can make an accurate judgement regarding competency
  • Current – it must demonstrate up-to-date knowledge and skills i.e. from the present or the very-recent past
  • Valid – it must be relevant to what is being assessed

You may be eligible to apply for RPL on one or more Units of Competency in your course. Please contact the Training Administrator to discuss your options.

  • Credit Transfer

The Centre for U recognises AQF qualifications and Statements of Attainment that have been issued by other RTOs. Credit transfer may be applied to Units of Competency and related qualifications that have been studied in the past.

To apply for a direct credit transfer you will need to supply a certified copy your documentation (certificates and/or statements). For full details on the requirements for credit transfer applications, please contact the Training Administrator.


Submitting Assessments

You are expected to complete assessments for units you are enrolled in.

You will need to complete assessments on the day of training.

You will receive full and detailed instructions on the requirements for each assessment, including its context and purpose at the commencement of training.

If you are unsure or unclear about your assessment requirements, please discuss with your Educator.

Assessment Re-sits

If you are deemed ‘Not Yet Competent’, depending on the units requirements, you may be granted more attempt/s of assessment/s on the day of training.

If successive attempts you are still deemed ‘Not Yet Competent’ you must re-enrol in the unit and attend training again before being able to re-sit the assessment.

Assessment Feedback

You will receive feedback regarding the outcome of each assessment item. To be deemed ‘Competent’ against a nationally accredited unit, you must meet the requirements for all performance criteria that comprise that unit.


All work that you submit must be your own.

Plagiarism is taking someone else’s work and/or ideas and passing them off as your own. It is a form of cheating and is taken seriously by The Centre for U.

Assessment Appeals

As a student you can lodge an appeal where you disagree with a decision regarding an assessment outcome, however we encourage students to speak with their Educator in the first instance. If you are not satisfied with the outcome of that discussion, you can request a formal review of the assessment decision. In these cases, please follow the Assessment Appeals policy.


Policies and procedures relating to the operation of the Centre for U and this web site can be found HERE.

To learn more contact us today

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